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Tuesday, 23 May 2017

HDFC Life launches AI-based insurance email bot 'SPOK'

HDFC Life announced the launch of an artificial intelligence-based application 'SPOK' that can automatically read, understand, categorise, prioritise and respond to customer emails sent to the private insurer.

'SPOK', an insurance email bot, can read customer queries within milliseconds and respond to them. This automation initiative will enable the company to respond to user queries faster, more efficiently and consistently, HDFC Life stated. The deployment of SPOK will improve customer experience, while providing the support staff with the bandwidth to focus on customer satisfaction.

Static Takeaways for BOB PO Exam-
  • HDFC Bank MD is Aditya Puri
  • Headquarter of HDFC Bank is Mumbai.
Source- The Indian Express

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