HDFC Life Insurance Company has launched ‘Neo’, a servicing bot for Twitter that uses artificial intelligence for customer service. This is the second bot put in operation by HDFC Life, after the launch of SPOK, which was an email bot to answer customer queries.
The Neo bot will be available 24/7 and has the capability to authenticate customers and give frequently sought details, like fund value, sum assured and premium amount.
Important Takeaways from Above News-
- HDFC Life has launched Neo with SmartConnect Technologies.
- Aditya Puri is the CEO of HDFC Bank.
- It headquarters in Mumbai, Maharashtra.
Source- The Times of India