According to BCG-IBA Report – EASE Reforms for Public Sector Banks, released by Union Minister of Finance & Corporate Affairs, Punjab National Bank (PNB) secured the top spot among all public sector banks in the implementation of ‘Reforms agenda’.
PNB which topped the list with a score of 78.4 out of 100 in the EASE-index was followed by BoB (77.8), SBI (74.6), and Oriental Bank of Commerce (69).
The EASE (Enhanced Access and Service Excellence) report has shown significant enhancement in PSB performance on the back of Government’s 4R’s strategy- recognition, recovery, recapitalisation and reforms. The index has measured Banks on 140 objective metrics across 6 themes including customer responsiveness, credit off-take and digitalization.
Source: Economic Times
Static/Current Takeaways Important for NIACL AO Mains Exam:
- Punjab National Bank CEO: Sunil Mehta, Headquarters: New Delhi.