Minister for Railways Suresh Prabhu on 11th march 2016 has launched the ‘clean my coach’ service. The service allows a passenger to make request for a dirty coach to be swept and cleaned by sending an SMS on mobile number 58888 or by using an app or a designated website. Prabhu had announced the scheme in the Rail Budget last month.
The service is in keeping with the railways ‘cleanliness drive’ Swachh Rail Swachh Bharat‘, was launched through Video Conferencing from Rail Bhawan in New Delhi/Northern Railway, Mumbai Central/Western Railway and Lucknow Jn/North Eastern Railway.
As per the scheme for any cleaning requirement in the coach, passenger will have to send an SMS on a mobile number 58888. A passenger can also use the android app ‘Cleanmycoach Indian Railways’ or webpage ‘cleanmycoach.com’ for logging the request which will be immediately acknowledged via SMS on mobile phone along with a code.
A message is also sent by the server to the mobile number of On Board House Keeping (OBHS) staff travelling on the same train along with the details of the passengers such as coach number and seat number. OBHS staff contacts the passengers and carries out the cleaning work as per demand. If the passenger is satisfied he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed. If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed.
This Clean My Coach service was announced by the Railway Minister in his Rail Budget Speech of 2016-17. Speaking on the occasion Mr. Prabhu said dustbins had also been put in the non-AC coaches and that the railway administration and citizens were equally responsible for maintaining cleanliness in and around railway premises. Prabhu promised more passenger-friendly measures for a better travelling experience on trains. He said the railways was on the fast track in the field of digitization, cleanliness, passenger amenities, coach designs, mechanized laundries and on board services.
So lets discuss some questions related to this article which can be asked in the upcoming exams :
1. Name the service which has been launched by Railway Minister for cleanliness of railway ?
2. Expand the term OBHS ?
3. Who is the Railway Minister ?
Courtesy : Economic Times