When Alpana Killawala joined the Reserve Bank of India (RBI), the bank’s communication department was just beginning to take shape. Over a career that spanned more than two decades, Alpana not only witnessed but actively contributed to the evolution of the RBI’s communication strategies. Her book, A Fly on the RBI Wall: An Insider’s View of the Central Bank, offers an insightful glimpse into her journey and the institution’s transformation over 25 years.
Alpana’s entry into the RBI marked the beginning of a new era for the bank’s communication function. Described by a former executive director as integral to the evolution of the RBI’s communication, Alpana’s story is intertwined with the bank’s efforts to manage its public image and internal communications.
Throughout her tenure, Alpana navigated numerous challenges. Notably, she managed communication during major crises like the Harshad Mehta scam and pivotal reforms such as the liberalization of the Indian economy in the 1990s. Her adept handling of these situations helped maintain the RBI’s credibility and public trust during tumultuous times.
A Fly on the RBI Wall is more than just a memoir; it is a collection of anecdotes that provide a no-holds-barred account of her experiences at the central bank. Alpana candidly discusses both her own limitations and those of the institution, while also giving credit where it is due. This balanced perspective offers a rare look at the inner workings of the RBI.
The book delves into the RBI’s evolution over the last 25 years, highlighting significant changes as India embarked on its journey of economic and trade reforms. Alpana’s narrative details how the RBI adapted to these changes, positioning itself as a key player in the country’s economic landscape.
One of the book’s unique aspects is its peek into the minds of the governors under whom Alpana worked. These leaders, all eminent scholars, played crucial roles in shaping the RBI’s policies and direction. Their decision-making processes and leadership styles, as observed by Alpana, provide valuable insights for readers.
Students of communication can find valuable lessons in A Fly on the RBI Wall. Alpana’s experiences underscore the importance of clear and effective communication, especially in high-stakes environments. Her strategies for managing crises, building public trust, and maintaining transparency are particularly relevant for those aspiring to work in corporate or institutional communication roles.
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