Categories: National

AI based ASKDISHA chatbot launched by Indian Railway

The Indian Railways recently launched Hindi Version of Artificial Intelligence-based chatbot called “ASKDISHA”. ASKDISHA Chatbot was initially launched in English language but in order to further enhance the customer services rendered and to further strengthen the services of the chatbot, IRCTC has now powered voice-enabled ASKDISHA to converse with customers in the Hindi language. IRCTC plans to launch ASKDISHA in more languages along with many other additional features in the near future.

The chatbot is a special computer programme designed to simulate conversation with users, especially over the internet. The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers.

Since its initial launch, more than 150 million passengers have been benefited by ASKDISHA with 10 billion interactions for seeking help on the reservation of tickets, cancellation, enquiry of refund status, fare, PNR search, train running status, enquiry about retiring rooms and tourism products.

Important takeaways for all competitive exams:

Union Minister of Ministry of Railways: Piyush Goyal.

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Sumit Arora

As a team lead and current affairs writer at Adda247, I am responsible for researching and producing engaging, informative content designed to assist candidates in preparing for national and state-level competitive government exams. I specialize in crafting insightful articles that keep aspirants updated on the latest trends and developments in current affairs. With a strong emphasis on educational excellence, my goal is to equip readers with the knowledge and confidence needed to excel in their exams. Through well-researched and thoughtfully written content, I strive to guide and support candidates on their journey to success.