The Indian Railways recently launched Hindi Version of Artificial Intelligence-based chatbot called “ASKDISHA”. ASKDISHA Chatbot was initially launched in English language but in order to further enhance the customer services rendered and to further strengthen the services of the chatbot, IRCTC has now powered voice-enabled ASKDISHA to converse with customers in the Hindi language. IRCTC plans to launch ASKDISHA in more languages along with many other additional features in the near future.
The chatbot is a special computer programme designed to simulate conversation with users, especially over the internet. The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers.
Since its initial launch, more than 150 million passengers have been benefited by ASKDISHA with 10 billion interactions for seeking help on the reservation of tickets, cancellation, enquiry of refund status, fare, PNR search, train running status, enquiry about retiring rooms and tourism products.
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