India’s national carrier Air India has once again secured the title of Best Domestic Airline at the Travel + Leisure India and South Asia’s Best Awards 2025, marking its second consecutive win. The recognition is significant as it comes at a time when the airline is undergoing one of the most ambitious transformation programmes in global aviation, focusing on fleet renewal, service quality, and customer experience.
About Travel + Leisure India & South Asia Awards
- Organised by Travel + Leisure India and South Asia
- Completely reader-voted awards, unlike jury-based recognitions
- Votes are cast by passengers and travellers based on actual experiences
Parameters include,
- Service quality
- Comfort
- Reliability
- Overall travel experience
Hence, the award directly reflects customer trust and preference
Importance of the Award
Indicates rising expectations of Indian travellers
Validates Air India’s efforts toward,
- Improved onboard comfort
- Consistent service delivery
- Better operational reliability
Strengthens Air India’s domestic market credibility
Customer Trust at the Core
- According to the airline, the award highlights the confidence passengers have shown in Air India’s services across domestic routes.
- The role of frontline staff, cabin crew, and ground operations teams was also emphasised, as they remain central to delivering consistent travel experiences.
- Rajesh Dogra, Chief Customer Experience Officer, Air India, noted that winning the award for the second year in a row underscores the airline’s commitment to building a world-class travel experience.
Air India’s Transformation Journey
- The award coincides with a crucial phase of Air India’s ongoing transformation following its return to the Tata Group.
- The airline is investing heavily in both infrastructure and service quality to reposition itself as a global aviation brand.
- A major pillar of this transformation is fleet modernization. Air India has placed orders for 570 new aircraft, one of the largest aircraft orders in aviation history.
Key Takeaways
- Air India won Best Domestic Airline at Travel + Leisure Awards 2025.
- This is the second consecutive year the airline has received the title.
- The award is based on reader (passenger) votes, not jury selection.
- Air India is undergoing a major transformation with 570 new aircraft orders.
- A USD 400 million retrofit programme is upgrading existing aircraft.
- By end-2026, most of Air India’s fleet will be new or upgraded.
Question
Q. Which airline was named Best Domestic Airline at the Travel + Leisure India & South Asia Awards 2025?
(A) IndiGo
(B) Vistara
(C) Air India
(D) Akasa Air
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