Private sector lender Axis Bank has launched an Automated Voice Assistant ‘AXAA’. AXAA is an artificial intelligence-powered conversational voice BOT. The Automated Voice Assistant will function like a humanoid and has the ability to change the paradigm of customer experience from conventional Interactive Voice Response (IVR) system.
‘AXAA’, an artificial intelligence-powered conversational voice BOT can converse in English, Hindi and Hinglish. It has the capacity to address one lakh customer queries and requests per day. Hence, it will enhance customer experience by enabling in-depth understanding of their queries, its context and the intent of the call.
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