Delhi International Airport Wins Prestigious ASQ Award for Best Airport in Asia-Pacific

GMR Airports Infrastructure Limited has announced that its subsidiary, Delhi International Airport Limited (DIAL), has been honored with the prestigious Airport Service Quality (ASQ) Airport Experience Award, 2024, for the Best Airport Over 40 Million Passengers in the Asia-Pacific region. This recognition marks the seventh consecutive year that Delhi Airport has been awarded for its commitment to excellence in customer service.

Introduction

Delhi International Airport, operated by GMR Airports Infrastructure Limited, has once again cemented its position as a leader in airport service quality by winning the ASQ Airport Experience Award 2024. This recognition, bestowed by Airports Council International (ACI), acknowledges the airport’s continuous commitment to providing world-class passenger experience, operational efficiency, and customer satisfaction. The award highlights Delhi Airport’s achievements in maintaining a high standard of services, solidifying its reputation as a premier global aviation hub.

Understanding the ASQ Awards

The Airport Service Quality (ASQ) Awards are considered the gold standard in the global airport industry. These awards recognize the world’s best airports based on passenger satisfaction surveys conducted at airports. The key aspects of these awards include:

• Global Benchmarking: The only global program that measures passenger experience while at the airport.
• Passenger-Centric: Based on real-time feedback from passengers across various service parameters.
• Worldwide Participation: Over 400 airports participate in the program.

Delhi International Airport’s Legacy of Excellence

This year’s win marks the seventh consecutive time that Delhi Airport has won the award in the 40+ Million Passengers Per Annum (MPPA) category in the Asia-Pacific region. The airport previously secured the title from 2018 to 2023, showcasing its consistent dedication to providing superior service quality.

Delhi Airport’s Growth and Future Prospects

This recognition further underscores Delhi International Airport’s role as a leading aviation hub. In 2024, Delhi Airport reached a major milestone by joining the elite group of global airports capable of serving 100 million passengers per year. This milestone strengthens its position as a major player in the international aviation industry.

Upcoming ASQ Awards Ceremony

The prestigious ASQ Awards Ceremony is scheduled to take place on September 10, 2025, during the ACI World’s annual Customer Experience Summit, which will be held from September 8 to 11 in Guangzhou, China.

About GMR Airports Limited

GMR Airports Limited (GAL), formerly known as GMR Airports Infrastructure Limited, is a leading global airport platform company with over two decades of experience in designing, constructing, and operating world-class, sustainable airports.

Key Highlights of GMR Airports Limited:

• Operates major Indian airports in Delhi, Hyderabad, and Goa.
• International presence includes Medan Airport (Indonesia) and Mactan Cebu Airport (Philippines).
• Developing greenfield airport projects in Bhogapuram (Visakhapatnam, India) and Crete (Greece).
• Offers aviation solutions under the brand GMR AERO, including retail, duty-free, cargo, and maintenance services.
• Operates India’s largest third-party MRO (Maintenance, Repair, and Overhaul) facility through GMR Air Cargo and Aerospace Engineering Limited.
• GMR Innovex focuses on digital transformation and technology-driven solutions for airports.
• Runs GMR Aero Academy and GMR School of Aviation to build future aviation professionals.

Groupe ADP – A Strategic Partner

• Groupe ADP, co-promoter of GAL, manages major airports including Paris-Charles de Gaulle, Paris-Orly, and Paris-Le Bourget.
• Handled 336.4 million passengers globally in 2023.
• Invested in airport infrastructure modernization and passenger experience enhancement worldwide.

Summary of the News in Tabular Form

Aspect	Details
Why in News?	Delhi International Airport wins ASQ Award 2024 for the 7th consecutive year as the Best Airport Over 40 MPPA in Asia-Pacific.
Awarding Organization	Airports Council International (ACI)
Category	Best Airport Over 40 Million Passengers in Asia-Pacific
Award Basis	Passenger satisfaction surveys conducted at airports worldwide.
Previous Wins	2018 – 2023 (six consecutive years) before 2024.
Statement by DIAL CEO	Award highlights continuous efforts to elevate passenger experience, operational efficiency, and sustainability.
Statement by ACI Director General	Recognizes Delhi Airport’s role in redefining airport experience.
Upcoming ASQ Awards Ceremony	September 10, 2025, during ACI World’s Customer Experience Summit (Sept 8-11, Guangzhou, China).
Delhi Airport’s Major Milestone	Capacity to serve 100 million passengers annually in 2024.
GMR Airports Limited (GAL)	Operates airports in India (Delhi, Hyderabad, Goa), Indonesia, and the Philippines.
Groupe ADP	Co-promoter of GAL, managing Paris airports and other global aviation hubs.
GMR Innovex & Aero Academy	Focuses on digital transformation and aviation training.