Karnataka Bank has bagged the National Digital Transformation Awards, “DX 2022 Awards” instituted by the Confederation of Indian Industry (CII) for best practices in digital transformation under the BFSI segment. The awards in recognition of the “Innovative Excellence” in ‘KBL HR NxT – Employee Engagement’, ‘KBL Operations NxT – Operational Excellence’ and ‘KBL Customer NxT – Customer Experience’ were presented to senior executives of the bank at New Delhi.
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KBL NxT concept was launched in 2021 under KBL Vikas 2.0 focusing on digitisation of its various verticals, including operations, human resources, customer experience, digital marketing etc.
i. In 2017, KBL launched its Transformation Journey ‘KBL Vikaas’, partnering with the Boston Consulting Group (India) Private Ltd, (BCG) in Mangaluru, Karnataka.
ii. In 2021, KBL launched the ‘KBL NxT’ concept to emerge as the ‘digital bank of the future’.
iii. The bank focuses on digitisation under verticals such as customer experience, operations, human resources, technology, cyber security, digital marketing, partnerships, etc.
iv. Through the KBL Vikaas program, Digital transformation has started paying a huge share to the bank
i. DX (Digital Transformation) Award is the ideal platform for organizations that have made outstanding contributions in the digital field to showcase their efforts and achievements.
ii. DX Award 2022 is the 4th edition of CII – Tata Communications Centre for Digital Transformation DX (Digital Transformation) Awards, to highlight the impact and benefits of Digital Transformation.
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