Chief Minister Bhupendra Patel has declared the last week of April as “Swagat Saptah” in commemoration of the completion of 20 years of the “State Wide Attention on Grievances by Application of Technology” (SWAGAT) initiative, which was launched by Narendra Modi during his tenure as the Chief Minister of Gujarat in 2003. As part of this initiative, a technology-based system was developed to address grievances, and on the last Thursday of each month, the Chief Minister personally listens to the complaints of citizens in the presence of relevant officials.
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To mark the occasion, the Chief Minister’s office trained village panchayat sarpanches, talatis, newly-appointed mamlatdars, and taluka development officers. On April 27, the last day of the celebration, Chief Minister Bhupendra Patel will conduct an online Swagat event, which will be attended by Narendra Modi virtually.
Over the past twenty years, the Swagat initiative has successfully resolved the grievances of numerous citizens in Gujarat and has received recognition at both national and international levels. Notably, it was honored with the United Nations’ Public Service Award in 2010.
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