Haryana Launches AI Chatbot ‘Sarathi’ for Citizen Services

The Haryana government has introduced ‘Sarathi’, an AI-powered chatbot, to enhance public access to official government documents and policies. Launched by Chief Minister Nayab Singh Saini, this initiative is part of Haryana’s broader strategy to integrate artificial intelligence (AI) in governance. The chatbot provides instant access to 17,820+ government documents and aims to streamline the retrieval of notifications, orders, acts, and policies, reducing dependency on traditional bureaucratic processes.

Key Features of ‘Sarathi’

• Instant Document Retrieval – Enables citizens to quickly access policies and notifications without navigating complex government portals.
• AI-Powered Search – Scans large datasets and provides precise responses based on user queries.
• 24/7 Availability – Allows access to government information at any time.
• User-Friendly Interface – Designed for easy navigation and accessibility.

AI in Governance

• Chief Minister Nayab Singh Saini launched ‘Sarathi’ to promote digital governance in Haryana.
• The chatbot processes and retrieves data from 73,622 scanned PDF pages.
• Includes official orders, acts, policies, circulars, and notifications.
• Aims to reduce manual searches and improve efficiency in accessing government information.

Impact on Public Services

• Increases Administrative Efficiency – Reduces delays in obtaining official information.
• Enhances Public Engagement – Citizens can easily interact with government policies.
• Supports Transparent Governance – Ensures open and easy access to official records.
• Follows a Growing Trend – Aligns with Indian states adopting AI-powered solutions for governance.