The country’s largest private sector general insurer, ICICI Lombard has tied up with Microsoft to strengthen and automate the quality control processes. The insurer will make use of Microsoft’s Azure Speech Services and Natural Language Processing (NLP) to screen its daily service calls made by customer service reps.
The deployment of Azure’s synthetic instruments has, amongst different issues, allowed ICICI Lombard to enhance the accuracy of its high-quality audits. In response to Girish Nayak, ICICI Lombard’s chief expertise officer, the usage of cognitive intelligence expertise will automate high-quality checks which can in flip make their service extra environment friendly.
Buy Prime Test Series for all Banking, SSC, Insurance & other exams
The sooner course required the corporate to manually display screen a pattern of 20% of the over 1000 calls a day that the corporate made for potential enhancements. The improved effectivity will allow ICICI Lombard to enhance its customer support, mentioned Nayak. The brand new system permits Lombard to display screen 100% of its calls now.
Important takeaways for all competitive exams:
Welcome to the November 2025 Edition of the Affairs PDF – your all-inclusive monthly guide to…
The Reserve Bank of India (RBI) recently announced two major liquidity measures, a ₹1 trillion…
The ocean is full of amazing and mysterious creatures, many of which are rarely seen…
Russian President Vladimir Putin’s 2025 state visit to India marked a major diplomatic milestone, reviving…
In a major boost to Digital India, the Ministry of Electronics and Information Technology (MEITY)…
In an age where technology and finance intersect at lightning speed, Luana Lopes Lara, a…