Kotak Mahindra Bank becomes 1st bank in India to allow video Know your customer (KYC) facility for customers opening savings accounts on Kotak 811 – the banks digital banking platform. The initiative is presently being launched on a pilot basis for savings accounts, Kotak Mahindra. With Video KYC, verification of documents, signature are completed via a video call with a representative from the bank without any physical interface.
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In January 2020, the Reserve Bank of India amended the Know Your Customer (KYC) norms and introduced the video-based KYC option to onboard customers. Kotak is the first bank to integrate the Video KYC process in the account opening journey.
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