Ministry of Defence has implemented SPARSH (System for Pension Administration Raksha), an integrated system for automation of sanction and disbursement of defence pension. This web-based system processes pension claims and credits pension directly into the bank accounts of defence pensioners without relying on any external intermediary. A Pensioner Portal is available for pensioners to view their pension-related information, access services and register complaints for redressal of grievances, if any, relating to their pension matters.
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About the SPARSH:
SPARSH envisages the establishment of Service Centres to provide last-mile connectivity to pensioners who may be unable to directly access the SPARSH portal for any reason. In addition to several offices of the Defence Accounts Department, which are already functioning as Service Centres for pensioners, the two largest banks dealing with defence pensioners – State Bank of India (SBI) and Punjab National Bank (PNB) – have been co-opted as Service Centres.
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