TCS Joins UPM for IT Overhaul in Nordic Region

Tata Consultancy Services (TCS) has secured a significant IT transformation deal with UPM, a Finland-based company specializing in sustainable materials. This strategic partnership aims to modernize UPM’s IT infrastructure, focusing on cloud migration, digital transformation, and improving operational efficiency. TCS will manage key IT functions, including data center operations, network services, and end-user support, ensuring a seamless and advanced technology-driven ecosystem for UPM’s 19,000 employees.

How Will TCS Overhaul UPM’s IT Infrastructure?

TCS will play a critical role in reshaping UPM’s IT landscape by migrating its core services to cloud platforms. The deal includes:

• Cloud adoption: Transitioning IT services to cloud-based systems for better scalability.
• Workplace transformation: Implementing AI-driven tools and chatbots to enhance employee experience.
• Operational management: Overseeing UPM’s data centers and network infrastructure for improved efficiency.

By leveraging cutting-edge technology, TCS aims to streamline UPM’s business operations while aligning with its sustainability goals.

What Led to This IT Transition?

UPM has been outsourcing its IT services for over a decade. In 2012, it partnered with HCL Technologies for data center and network management. This collaboration was extended in 2020, focusing on cloud migration and digital transformation. Now, TCS takes over, marking a strategic shift in UPM’s IT modernization approach.

This transition reflects TCS’s growing influence in the Nordic region, where it has previously handled major IT projects, such as a seven-year modernization deal with Danish engineering firm Ramboll in 2024 and a cloud transformation project for Finnish steel giant Outokumpu in 2022.

What Does This Mean for TCS and UPM?

For UPM, this deal brings a more flexible, cost-efficient, and scalable IT framework, supporting its focus on responsibly sourced materials. For TCS, it strengthens its foothold in Europe’s IT services sector, reinforcing its reputation as a trusted digital transformation partner for large enterprises.

Summary of the news

Key Point	Details
Why in News?	TCS partnered with Finland-based UPM for IT transformation, taking over from HCL Technologies. The deal includes cloud migration, AI-driven workplace transformation, and IT management for UPM’s 19,000 employees.
Company Involved (India)	Tata Consultancy Services (TCS)
Company Involved (Finland)	UPM (Specializes in sustainable materials)
Previous IT Partner of UPM	HCL Technologies (Handled IT services from 2012 to 2024)
Key Focus Areas	Cloud migration, AI integration, IT infrastructure modernization, workplace transformation
TCS’s Previous Nordic Deals	2024: Ramboll (Denmark) – IT modernization (7-year deal) 2022: Outokumpu (Finland) – Cloud transformation
Employees Benefited (UPM)	Around 19,000
UPM Headquarters	Helsinki, Finland
Finland – Capital	Helsinki
Finland – Currency	Euro (€)
Finland – President	Alexander Stubb
Finland – Prime Minister	Petteri Orpo