Ten States and NCDRC Achieve Over 100% Case Disposal Rate in July 2025

In July 2025, a landmark success was recorded in India’s consumer grievance redressal system—ten States and the National Consumer Disputes Redressal Commission (NCDRC) achieved disposal rates exceeding 100%, meaning they resolved more cases than were filed during the month. This reflects a robust and accelerating pace in consumer justice delivery.

July 2025 Disposal Statistics: Going Beyond 100%

NCDRC and State-by-State Performance

The Department of Consumer Affairs released critical data showing,

1. NCDRC: 122% disposal rate
2. Tamil Nadu: 277%
3. Rajasthan: 214%
4. Telangana: 158%
5. Himachal Pradesh & Uttarakhand: 150% each
6. Meghalaya: 140%
7. Kerala: 122%
8. Puducherry: 111%
9. Chhattisgarh: 108%
10. Uttar Pradesh: 101%

These figures not only showcase efficiency but also underscore a stronger comparative performance against July 2024, where national disposals were notably lower

e‑Jagriti Platform: Empowering Digital Redressal

Launched on 1 January 2025, e‑Jagriti is a next‑generation integrated digital platform designed to unify legacy grievance systems (OCMS, e‑Daakhil, NCDRC CMS, CONFONET) into one user-friendly interface.

Key Features Include,

• OTP-based registration for consumers and advocates
• Filing of complaints from anywhere—including abroad—via online or offline payment
• Real-time tracking, virtual hearings, and multilingual support
• Chatbot assistance and voice-to-text support for elderly or visually challenged users
• Secure access for judges, analytics dashboards, smart calendars, and fully digitized workflows

As of 6 August 2025, the platform has achieved significant traction,

• Over two lakh users registered—including NRIs
• 85,531 grievance cases filed through e‑Jagriti this year