TRAI Revamps MyCall App to Improve Voice Call Quality: Key Features Explained

The Telecom Regulatory Authority of India (TRAI) has announced the revised edition of the TRAI MyCall mobile application to better involve the consumers in judging the quality of voice calling services. This new application was introduced on August 3rd, 2026, it allows mobile customers to express their views on the quality of voice calls in real time with the parameters of the network. The combination of customer opinion with engineering data will serve to improve the quality of telecom services and the quality of regulatory oversight while allowing telecom service providers (TSPs) to solve problems with their networks faster and more efficiently.

What Does the TRAI MyCall App Do?

TRAI MyCall is a user-oriented mobile application created by TRAI enabling telecom users to assess the quality of their calls and report their experiences.

The application collects and transmits valuable information regarding the quality of calls and users impressions of the performance of mobile networks.

Data is provided anonymously and thus is used by TELCOS and TRAI to identify the weaknesses in their networks and enhance their services.

This initiative aims at integrating the data gathered through technical means about Quality of Services (QoS) and users’ impressions of the operation of telecom services – Quality of Experience (QoE).

The Reason Behind the App Revamp

With over a billion telecom subscribers, voice calling is an essential part of communication in the country.

While telecommunications companies constantly evaluate technical performance, the experience for the consumer may vary depending on their location, congestion and other conditions.

The app has been redesigned with the following goals,

• To enhance consumer involvement in evaluating telecom quality.
• To provide updates in real-time about the quality of voice calls.
• To help telecom enterprises in finding problematic spots in the network.
• To assist TRAI in providing evidence-based regulatory framework.
• To improve customer satisfaction overall.

Key Features of the Revamped TRAI MyCall App

This updated application introduces the several user-friendly features which are designed to make feedback easier and more effective.

1. Instant Voice Call Rating

2. Report Specific Call Issues

3. Automatic Post-Call Feedback

4. Feedback History with Interactive Map

5. Coverage Test Feature

How the Application Helps Telecom Operators and Consumers.

With the newly-enhanced application called MyCall, an ecosystem is created whereby the consumer, telecom operator and regulatory authority can join efforts in increasing the quality of services offered.

Benefits for Consumers

• The ability to report a case of poor calling service in an easy way.
• The experience regarding calls will get better day by day.
• More opportunities for consumers to participate in the improvement of telecommunications services.
• Increased transparency of quality monitoring.

Benefits for Telecom Service Providers

• Access to anonymous customer feedback.
• Quick detection of failures in the network.
• Optimization of network operations based on data.
• Higher level of customer satisfaction.

Benefits for TRAI

• Improved identification of the Quality of Experience (QoE).
• Better evidence for regulatory control.