The Facebook-owned messaging app WhatsApp has named Paresh B Lal as the Grievance Officer for India. WhatsApp has updated the details on its website for how to contact Mr Lal because, under the IT law, social media companies are required to display the names and other details of their grievance officers on their websites.
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The appointment is in line with the government’s new IT order that requires all the tech companies, like Google, Facebook, WhatsApp to appoint a grievance officer, nodal officer and a chief compliance officer from India. The grievance officer shall address the complaint within 24 hours and dispose of the complaint within 15 days.
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