World Consumer Rights Day is celebrated annually on March 15 across the globe. This day aims to raise awareness about the rights and responsibilities of consumers in the marketplace. It emphasizes the importance of protecting consumer rights, ensuring fair and ethical business practices, and holding companies accountable.
This year, the theme chosen by Consumers International for World Consumer Rights Day 2024 is ‘Fair and responsible AI for consumers.’ This theme highlights the rapid growth of Artificial Intelligence (AI) and the need to ensure a future where AI respects and upholds consumer rights.
The theme addresses concerns such as privacy violations, misinformation, and discriminatory practices that can arise from AI-driven platforms. It aims to prevent the spread of false information and the perpetuation of biases through AI systems.
The roots of World Consumer Rights Day can be traced back to March 15, 1962, when former U.S. President John F. Kennedy addressed consumer rights before the U.S. Congress. This was the first time a world leader spoke about consumer rights on a global platform.
The first World Consumer Rights Day was observed on March 15, 1983, and since then, the United Nations has recognized and endorsed this day worldwide. Various events and campaigns are organized at national and international levels to raise awareness about consumer rights.
World Consumer Rights Day holds significant importance in today’s world. It aims to:
Consumers have certain fundamental rights to safeguard their interests and seek redressal in case of grievances. These include:
By celebrating World Consumer Rights Day, consumers are empowered to stand up for their rights, and businesses are encouraged to prioritize ethical practices, transparency, and consumer satisfaction.
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