The Cochin International Airport Limited (CIAL) has been awarded the Airport Service Quality (ASQ) award 2022 by the Airport Council International (ACI). The award is considered to be the highest honour in the global aviation sector. CIAL received the award in the 5-15 million passenger category of airports operating in the Asia-Pacific region. The award is for its implementation of the ‘Mission Safeguarding’ programme, which ensured seamless traffic and reinforced passenger satisfaction in the aftermath of the pandemic.
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CIAL has won the recognition in 5-15 million passenger category of airports operating in the Asia-Pacific region. ACI award is recognised as the highest honour in the global aviation sector, owing to its extensive survey methodology practices. With the guidelines formulated by the chairman and the board of directors, the airport implemented ‘Mission Safeguarding’ during the time of the pandemic which ensured smooth traffic management that is safe, secure and passenger-friendly.
Notably: Earlier in March of this year, CIAL had received the ‘Covid champion’ award at Wings India 2022, for the successful implementation of ‘Mission Safeguarding’.
The ASQ global airport survey through which the awardees are selected showcases the world’s best airports as voiced by the travellers. This time, in addition to the existing benchmarks, new parameters pertaining to hygiene practices were added. The basis of the ASQ surveys and the entire suite of solutions is continual learning and improvement to reach sustainable customer experience excellence. As the industry recovers, continuing to listen and adapt to travellers will be absolutely crucial to strengthening airports’ competitive advantage, and non-aeronautical revenue and ensuring the sustained recovery of the entire aviation ecosystem.
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