The Consumer Protection Act, 2019 has been implemented in India since 20th July 2020. It has replaced Consumer Protection Act, 1986. The new act has been introduced to offer protection to buyers from traditional sellers as well as from the new e-commerce retailers/platforms. It will protect the consumer rights through its various notified Rules and provisions and will empower consumers and hence help them in protecting their rights.
Some of the features of the Consumer Protection Act, 2019 includes Consumer Protection Councils, Consumer Disputes Redressal Commissions, Mediation, Product Liability and punishment for manufacture or sale of products containing adulterant / spurious goods. It also involves the setting up of the Central Consumer Protection Authority (CCPA) which will aim to promote, protect and enforce the rights of consumers. It will also conduct investigations into violations of consumer rights and institute complaints / prosecution. It will also conduct investigations into violations of consumer rights and institute complaints / prosecution. It will also order recall of unsafe goods and services as well as discontinuance of unfair trade practices and misleading advertisements.
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