Delhi Airport Clinches ACI-ASQ’s Best Airport in Asia-Pacific Title for 6th Straight Year

Delhi Airport has once again asserted its dominance in the aviation sector by securing the prestigious title of ‘Best Airport’ in the Asia-Pacific region for the sixth consecutive year. This accolade, bestowed by the Airport Service Quality (ASQ) Awards, reaffirms Delhi Airport’s commitment to excellence and leadership in providing top-notch services to passengers.

Award Recognition

• The Airport Service Quality (ASQ) Best Airport award for 2023 was conferred upon Delhi Airport in the category of over 40 Million Passengers Per Annum (MPPA) by the Airports Council International (ACI).
• This award underscores Delhi Airport’s consistent dedication to enhancing the passenger experience and maintaining high standards of service excellence.

Methodology

• The ASQ Awards, organized annually by ACI World, evaluate airport performance based on customer experience metrics gathered from passengers participating in ASQ’s Departures and Arrivals Surveys.
• ACI World collaborates with Amadeus, a leading travel technology company, to administer the ASQ Awards, ensuring a rigorous and impartial assessment process.

Significance

• Delhi Airport’s repeated recognition as the best airport in the Asia-Pacific region underscores its pivotal role as a benchmark for excellence in the global aviation industry.
• This achievement reflects Delhi International Airport Limited’s (DIAL) unwavering commitment to delivering exceptional services and maintaining its position as a preferred hub for travelers in the region.