The Federal Bank has launched “FEDDY”, an Artificial Intelligence-powered virtual assistant to help customers with banking-related queries anytime. The bank said while most of the similar AI-powered virtual assistants are available only on its website, FEDDY can be accessed via Alexa, Google Assistant and WhatsApp. It is integrated into Google Business Messaging, a first-of-its-kind by an Indian bank.
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The bank has recently come out with innovative and user-friendly facilities such as FedSelfie, under which individuals can open their accounts by merely taking a selfie, and Federal 24×7, which makes possible the opening of accounts through a video call to the bank.
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