For 2nd Consecutive Year Mangaluru Airport Wins 2025 ASQ Best Arrivals Award

The Mangaluru International Airport has once again earned global recognition by winning the 2025 Airport Service Quality (ASQ) Award for Best Airport at Arrivals in Globally. The prestigious award was presented by Airports Council International (ACI) World which marks the second consecutive year the airport has secured this honour. This award is based entirely on real time passenger feedback and highlights excellence in arrivals experience which is including immigration, baggage handling, cleanliness and overall comfort.

Mangaluru International Airport ASQ Award 2025: Global Recognition

Mangaluru International Airport won the 2025 ASQ Best Airport at Arrivals – Globally award.

• The award is given by Airports Council International World.
• This is the second consecutive year (2024 and 2025) the airport has received this honour.
• Only six airports worldwide were selected in this category in 2025.
• The recognition is based on passenger satisfaction surveys under the ASQ framework.

The achievement strengthens Mangaluru Airport’s global standing in passenger service quality.

What Makes the ASQ Awards So Prestigious?

The Airport Service Quality (ASQ) Awards are considered the aviation industry’s most credible benchmark for customer satisfaction.

• They are based entirely on real time passenger feedback, not internal evaluations.
• The arrivals category assesses immigration, baggage delivery, cleanliness, ambience, signage and comfort.
• Surveys are independently administered by ACI.
• In 2025, 100 airports globally were recognised across various categories.

Winning the 2025 ASQ Best Airport Arrivals award reflects consistent excellence in service delivery.

Role of Adani Airport Holdings Limited in the Achievement

Mangaluru Airport is managed by Adani Airport Holdings Limited (AAHL).

• AAHL is India’s largest private airport operator.
• Investments in digital initiatives and process optimisation improved operational efficiency.
• Focus on passenger centric infrastructure enhanced overall comfort.
• Close coordination with government agencies ensured smoother arrivals.

The award adds to AAHL’s growing portfolio of globally benchmarked airports in India.

About ASQ Awards and Airport Experience Summit 2026

• The ASQ Awards are organised annually by Airports Council International World & representing airports across the globe.
• The programme measures passenger satisfaction across key service parameters.
• In 2026, the awards will be formally presented at the Airport Experience Summit in Istanbul, Türkiye, scheduled from 31 August to 4 September 2026, with the ceremony on 2 September 2026.
• This year, a total of 195 awards will be presented worldwide, reflecting global excellence in airport operations.

Question

Q. Mangaluru International Airport won the 2025 ASQ Award in which category?

A. Best Airport Overall
B. Best Airport at Arrivals – Globally
C. Best Regional Airport
D. Best Cargo Airport