India Launches ‘Hello UPI’ and ‘Bharat BillPay Connect’ for Conversational Payments

In a significant move aimed at enhancing convenience and accessibility for users, the National Payments Corporation of India (NPCI) unveiled two conversational payments initiatives during the Global Fintech Fest. These initiatives, ‘Hello UPI’ and ‘Bharat BillPay Connect,’ mark a significant step forward in facilitating seamless digital transactions through natural language conversations.

Hello UPI: Facilitating Voice-Enabled Payments

• Empowering Conversational Payments: ‘Hello UPI’ empowers users to conduct payments effortlessly through interactive conversations with their smartphones. Whether it involves splitting a restaurant bill, sending money to a friend, or settling utility bills, this initiative simplifies the payment process.

• Multilingual Accessibility: NPCI’s ‘Hello UPI’ supports voice-enabled UPI payments in both Hindi and English, with plans to expand to other regional languages. This inclusive approach ensures that a broader spectrum of users can enjoy the benefits of conversational payments.
• Collaborative Efforts: NPCI collaborated with the Bhashini program and AI4Bharat at IIT Madras to co-develop Hindi and English payment language models, thereby promoting indigenous technological advancements.

Bharat BillPay Connect: Streamlining Bill Payments

• Bill Payments Through Voice Assistants: ‘Bharat BillPay Connect’ facilitates effortless bill payments through natural conversations with popular voice assistants like Alexa. Users can seamlessly settle their bills using voice commands, further simplifying the payment process.

• Accessibility for All: This initiative has been designed to cater to users with varying levels of tech proficiency. Whether one uses feature phones, smartphones, or merchant soundboxes, digital bill payments become accessible to everyone.

• Instant Voice Confirmation: Users can conveniently fetch and pay their bills through voice commands on smart home devices and receive instant voice confirmations. Additionally, this feature extends to bill payments made at physical collection centers through payment soundbox devices.

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