Categories: Miscellaneous

Indian Railways Launches WhatsApp Food Delivery Facility ‘Zoop’

Passengers traveling in Indian Railways can now order food online through WhatsApp while undertaking a journey by using their PNR number. This comes as a step further towards making e-catering services more customer-centric in Indian Railways. The Indian Railways has recently started WhatsApp Communication for railway passengers to order food through e-catering services.

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Indian Railways Launches WhatsApp Food Delivery Facility ‘Zoop’- Key Points

The Indian Railways initially planned a two-stage implementation of e-catering services through WhatsApp Communication.
In the first phase, the Business WhatsApp number will send a message to the customer booking e-ticket for opting for e-catering services by clicking the link www.ecatering.irctc.co.in.
The customers will be able to book meals of their choice with this option from the restaurant of their choice available at stations enroute directly through the e-catering website of IRCTC.
The customers may or may not need to download the app.
In the next phase of the service, WhatsApp number will be enabled to become an interactive two-way communication platform for the customer.
An AI power chatbot will handle all queries about e-catering services for the passengers and will also book meals for them.
WhatsApp Communication gas has been implemented for e-catering services on selected trains based on customer feedback and suggestions.
Approximately 50,000 meals are served in a day to customers through IRCTC e-catering services enabled through its website.