The Department of Defence (DoD) Ministry of Defence (MoD) has signed a tripartite Memorandum of Understanding (MoU) with the Department of Administrative Reforms & Public Grievances (DARPG) and Indian Institute of Technology, Kanpur (IITK). The MoU will support the MoD in identifying the cause and nature of grievances and to introduce systemic changes and policy interventions wherever required.
According to the tripartite MoU, IIT Kanpur will develop Artificial Intelligence (AI) and Machine Learning (ML) techniques to successfully conduct exploratory and predictive examination of the Public Grievances received on Centralized Public Grievances Redress & Monitoring System (CPGRAMS) related to the MoD. To enhance the analysis performed by IIT Kanpur, the DARPG will offer the data dump on the Public Grievances related to the Ministry of Defence.
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