An Artificial Intelligence (AI) based chatbot “PAi” has been launched by the National Payment Corporation of India (NPCI). This chatbot has been rolled out to create awareness around NPCI’s products such as FASTag, RuPay, UPI, AePS on a real time basis, hence improving the digital financial inclusion in India. The chatbot “PAi” has been developed by Bengaluru based startup CoRover Private Limited.
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The AI virtual assistant “PAi” would have access to accurate information on products of NPCI and would be available round the clock to solve the queries of the customers in English and Hindi, via text or voice on the websites of NPCI, RuPay, and UPI Chalega. It would also be available to global RuPay Cardholders as well. PAi will give verified automated responses to the customer’s queries on all NPCI’s products.
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