Sanraksha App launched for Enhancing Rail Passenger Safety

The launch of the ‘Sanraksha’ mobile application by Indian Railways aims to enhance the safety and security of passengers. It integrates advanced technology, including data analytics and potential AI applications, to train and build the capacity of railway staff while ensuring passenger safety. The app was launched after a successful pilot project in the Nagpur division, and it is being rolled out across various railway zones to create a more secure environment for travelers.

Key Features of Sanraksha App

• Purpose: The app is designed to improve railway safety by focusing on capacity building for frontline safety staff.
• Launch Details: Launched by Ravinder Goyal, Member Operations and Business Development, Railway Board.
• Development: Designed by Dilip Singh, an IRTS officer from the 2013 batch, who is currently the Senior Divisional Commercial Manager at Nagpur, South East Central Railway.
• Pilot Success: Implemented in the Nagpur division, where it demonstrated effectiveness in enhancing safety.
• Rollout Plan: Initially rolled out in 16 divisions across various railway zones with plans for nationwide implementation.
• Technology Integration: Combines Indian Railways’ domain knowledge with IT, data analytics, and future AI integration.
• Learning and Feedback: The app features smart learning and real-time feedback mechanisms for monitoring safety performance.

Other Safety Measures

• Rail Madad Portal: Provides immediate assistance to passengers through complaints made on the portal or through the 139 Helpline number integrated with ERSS (Emergency Response Support System).
• CCTV Surveillance: Enhanced security through CCTV cameras installed in coaches and railway stations.
• Social Media Interaction: Regular engagement with passengers on social media platforms to address security concerns and enhance overall safety.
• Special Drives: Regular drives against the entry of male passengers into women’s compartments, with legal action taken against offenders.