Categories: National

Indian Railways Launches Rail Madad: A Unified Customer Care Solution

Indian Railways has launched an integrated one-stop solution “Rail Madad” in which the national transporter has merged a number of existing helplines that were used for various purposes into one. The Railway ministry toll-free number 139 can be used for all kinds of enquiries and making complaints and the helpline facility is available round-the-clock in 12 languages.

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About the Rail Madad:

Rail Madad, the integrated and innovative one-stop solution for customer grievance, enquiry, suggestion and assistance, providing passengers with the choice to access RailMadad through multiple channels, namely, Web, App, SMS, Social Media and Helpline number (139) during the journey for expeditious resolution of their complaints.

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Sumit Arora

As a team lead and current affairs writer at Adda247, my role involves researching and creating informative and engaging content aimed at helping candidates prepare for national and state-level competitive government exams. I specialize in delivering insightful articles that keep aspirants updated on the latest current affairs trends and developments. My primary focus is on educational excellence, ensuring that our readers are well-prepared and informed to face their exams with confidence. Through meticulously crafted content, I aim to guide and support candidates in their journey toward success.