Categories: National

Indian Railways Launches Rail Madad: A Unified Customer Care Solution

Indian Railways has launched an integrated one-stop solution “Rail Madad” in which the national transporter has merged a number of existing helplines that were used for various purposes into one. The Railway ministry toll-free number 139 can be used for all kinds of enquiries and making complaints and the helpline facility is available round-the-clock in 12 languages.

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About the Rail Madad:

Rail Madad, the integrated and innovative one-stop solution for customer grievance, enquiry, suggestion and assistance, providing passengers with the choice to access RailMadad through multiple channels, namely, Web, App, SMS, Social Media and Helpline number (139) during the journey for expeditious resolution of their complaints.

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Sumit Arora

As a team lead and current affairs writer at Adda247, I am responsible for researching and producing engaging, informative content designed to assist candidates in preparing for national and state-level competitive government exams. I specialize in crafting insightful articles that keep aspirants updated on the latest trends and developments in current affairs. With a strong emphasis on educational excellence, my goal is to equip readers with the knowledge and confidence needed to excel in their exams. Through well-researched and thoughtfully written content, I strive to guide and support candidates on their journey to success.