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Indian Railways Launches Rail Madad: A Unified Customer Care Solution

Indian Railways Launches Rail Madad: A Unified Customer Care Solution_50.1

Indian Railways has launched an integrated one-stop solution “Rail Madad” in which the national transporter has merged a number of existing helplines that were used for various purposes into one. The Railway ministry toll-free number 139 can be used for all kinds of enquiries and making complaints and the helpline facility is available round-the-clock in 12 languages.

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About the Rail Madad:

Rail Madad, the integrated and innovative one-stop solution for customer grievance, enquiry, suggestion and assistance, providing passengers with the choice to access RailMadad through multiple channels, namely, Web, App, SMS, Social Media and Helpline number (139) during the journey for expeditious resolution of their complaints.

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Indian Railways Launches Rail Madad: A Unified Customer Care Solution_60.1

Indian Railways Launches Rail Madad: A Unified Customer Care Solution_70.1

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