IT Minister Rajeev Chandrasekhar launched a grievance appellate panel mechanism, that will look into appeals by users against decisions of social media platforms. The announcement came in the presence of representatives of Big Tech internet companies like Meta, Snap, Google and others.
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The digital platform, Grievance Appellate Committee (GAC), is a powerful tool for ensuring accountability of platforms to their users, Chandrasekhar, who is the minister of state for IT.
“This is one more milestone in the evolving framework to ensure internet is open, safe and trusted,” he said.
IT rules had been strengthened in October to pave the way for formation of the Centre-appointed panels to settle often-ignored user grievances against the way social media platforms addressed their complaints regarding content and other matters.
Under the IT Rules, social media intermediaries like Facebook, Twitter, and WhatsApp are already required to have a Grievance Officer to whom users may complain about any violation of the Rules.
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