Unique Identification Authority of India (UIDAI) topped the grievance redressal index among all group A ministries, departments and autonomous bodies for resolution of public grievances for the fourth month in a row in November.
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The report was published by the Administrative Reforms and Public Grievances Department (DARPG)
The Electronics and Information Technology Ministry stated that UIDAI has moved towards a centralized grievance handling mechanism through its Open-Source customer relationship management system. UIDAI’s new open-source CRM (customer relationship management) system has enhanced user experience and improved service delivery to the residents.
UIDAI’s Artificial Intelligence and Machine Learning based Chatbot, Aadhaar Mitra is also gaining popularity and soon the conversations happening there on a daily basis are going to cross 50,000 figures.
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