Unique Identification Authority of India (UIDAI) topped the grievance redressal index among all group A ministries, departments and autonomous bodies for resolution of public grievances for the fourth month in a row in November.
Who Published The Report:
The report was published by the Administrative Reforms and Public Grievances Department (DARPG)
About This Milestone:
The Electronics and Information Technology Ministry stated that UIDAI has moved towards a centralized grievance handling mechanism through its Open-Source customer relationship management system. UIDAI’s new open-source CRM (customer relationship management) system has enhanced user experience and improved service delivery to the residents.
UIDAI’s Artificial Intelligence and Machine Learning based Chatbot, Aadhaar Mitra is also gaining popularity and soon the conversations happening there on a daily basis are going to cross 50,000 figures.
- The Unique Identification Authority of India (UIDAI) is a statutory authority established on 12 July 2016 by the Government of India under the jurisdiction of the Ministry of Electronics and Information Technology, following the provisions of the Aadhaar Act 2016.
- The UIDAI is mandated to assign a 12-digit unique identification (UID) number (Aadhaar) to all the residents of India.
- The UIDAI was initially set up by the Government of India in January 2009, as an attached office under the aegis of the Planning Commission.