Bharat Petroleum Corporation Ltd (BPCL) launched (after pilot test) an AI-enabled chatbot, named Urja to provide its customers with a platform for seamless self-service experience and faster resolution of queries/issues. URJA is the first such chatbot in the oil and gas industry in India. URJA has been launched under the Project Anubhav of BPCL and it currently supports 13 languages.
Buy Prime Test Series for all Banking, SSC, Insurance & other exams
With the objective of making BPCL’s customer interface comprehensive and integrated digitally, Urja, the chatbot is now available on the company website for any queries for both B2B & B2C. Under Project Anubhav, Urja represents an integrated communication platform that connects all BPCL communication to any channel, unifying all customer touchpoints with a single and cohesive voice.
Important takeaways for all competitive exams:
Asia is one of the fastest-growing regions in the world and is home to many…
India has formally begun preparing its military leadership for the wars of the future. On…
Union Bank of India has announced a key leadership change with the promotion of Shri…
India’s biodiversity has gained fresh attention after scientists discovered a new orchid species in Kerala’s…
Punjab’s aviation map witnessed a symbolic and developmental shift on 2 February 2026. Prime Minister…
Indian badminton has a new rising star. Devika Sihag, a 20-year-old shuttler from Haryana, has…