Delhi airport has been ranked among the cleanest airports in Asia-Pacific as a part of the Airport Council International (ACI)’s annual service quality award. The Indira Gandhi International Airport (IGIA), operated by DIAL, has bagged the award for Airport Service Quality (ASQ) best airport for 2022 in the category of over 40 Million Passengers Per Annum (MPPA).
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The airport service quality award is based on passenger surveys carried out to rate customer satisfaction on the day of travel.
The surveys cover over 30 performance indicators across key elements of a passenger’s airport experience such as ease of finding your way, check-in, shopping, and dining offerings.
According to ACI, 144 awards have been won by 75 airports globally based on over 465,000 surveys collected in 2022.
In addition to the award for best airports by size and region, four new categories were introduced in 2022–airport with the most dedicated staff; the easiest airport journey; the most enjoyable airport, and the cleanest airport.
While Delhi was ranked among the top airports for cleanliness, none of the Indian airports made it to the winners list in the other new categories.
The airports were ranked for their cleanliness based on passenger feedback on cleanliness of washrooms/toilets, health safety among others.
ACI is a non-profit organisation of airport operators aimed at unifying industry practices for airport standards. Established in 1991, its headquarters are based in Montreal, Quebec, Canada, and its members operate nearly 2000 airports.
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