Punjab State reiterated the commitment of the State to achieve the ‘Har Ghar Jal’ target by 2022 as planned. Punjab has 34.73 lakh rural household, out of which 25.88 lakh (74.5%) have tap water supply. In 2021-22, the State plans to provide 8.87 lakh tap connections, thereby providing tap connection to every rural household. So far, 4-districts, 29 blocks, 5,715 panchayats and 6,003 villages in Punjab have been declared ‘Har Ghar Jal’, which means every rural household has access to water through the tap.
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To ensure transparency and accountability, Punjab has set up a well-equipped digital 24×7 call centre with Interactive Voice Responsive System. This analog grievance redressal system was upgraded in December 2020. Last year, the redressal rate was 97.76%. The pending complaints daily monitoring is done by sending reminders to the Executive Engineer via SMS, What’s App messages, e-mail and over the phone.
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