The Ministry of External Affairs (MEA) has signed an agreement with Tata Consultancy Services Limited (TCS) for the second phase of the Passport Seva Programme (PSP-V2.0). TCS will be the service provider for the Passport Seva Project, which it has been for over 10 years. The PSP-V2.O envisages rolling out chip-enabled e-passports, increasing data security and ensuring the next level of customer experience with the use of biometrics, artificial intelligence, advanced data analytics and auto-response.
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In the next phase of the programme, TCS will refresh existing facilities and systems, and develop new solutions to enable the issuance of e-passports using technologies such as biometrics, artificial intelligence, advanced data analytics, chatbots, auto-response, natural language processing, and the cloud.
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