City Union Bank launches India's 1st Voice Biometric Authentication Banking App

City Union Bank Limited (CUB) has introduced a new feature that allows customers to use voice biometric authentication when logging into the bank’s mobile banking app, aimed at improving security. The bank plans to extend this feature to net banking users as well, and the development process is currently underway. The voice biometric login option will join other existing authentication methods such as User ID/PIN, face ID, and fingerprint authentication, giving customers multiple choices. CUB has stated that customers can select the authentication method that best suits their needs and preferences.

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M/s Kaizen Secure Voiz Private Limited, a start-up based in Chennai, has collaborated with the 5G Use Case Lab of the Institute for Development and Research in Banking Technology (IDRBT), with support from the Department of Telecommunications and the Department of Financial Services, to develop this technology. The launch of the voice biometric authentication feature by the bank came a day after it reported its provisional business figures via an exchange filing, showing an increase in total business from Rs 88,846 crore to Rs 96,347 crore.

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