Indias fintech company Razorpay has introduced a new AI platform called Agent Studio. This studio is aimed at transform how businesses manage payment operations. This platform was unveiled at the FTX 2026 event and is built using Anthropic’s Claude AI technology. Through this platform businesses can deploy intelligent AI agents that automatically handle tasks such as payment disputes, abandoned cart recovery and cash-flow forecasting.
What is Razorpay Agent Studio AI Platform?
The Razorpay AI platform, known as Agent Studio.
It is designed to help businesses automate their payment infrastructure and financial operations using artificial intelligence.
This platform built on Anthropic’s Claude Agent Software Development Kit (SDK).
And the platform allows companies to deploy intelligent AI agents capable of managing multiple payment-related tasks.
These AI agents are designed to monitor transaction flows, detect issues in payments and resolve them automatically without requiring manual intervention.
Razorpay FTX 2026 Announcement and Vision
The Razorpay AI platform was officially introduced during the company’s FTX 2026 event.
At the event where the fintech firm showcased its vision of AI driven financial operations.
According to Razorpay’s leadership modern businesses require more than software tools and they need intelligent systems capable of making decisions and taking actions autonomously.
The company emphasised that the Agent Studio platform is designed to create an intelligent operating layer for businesses.
How Razorpay AI Agents Automate Payment Operations
The AI agents developed under the Razorpay Agent Studio platform can perform several operational tasks automatically like helping businesses manage digital payments more efficiently.
These AI agents are capable of monitoring transaction behaviour and responding to customer actions instantly.
For example when a customer abandons an online purchase before completing payment, the Razorpay AI agent can intervene automatically.
Using transaction data and customer context the system can initiate a voice call or message conversation encouraging the user to complete the purchase.
Key Features of Razorpay AI Payment Automation Platform
The Razorpay AI platform introduces several advanced features that help automate digital commerce operations.
Key features include,
- Automated abandoned cart recovery
- AI based payment dispute resolution
- Cash flow forecasting through transaction analysis
- Automated handling of failed subscription payments
- AI driven payment follow-ups and reminders
These features enable merchants to run their payment operations more smoothly while maintaining real-time visibility into financial transactions.
Integration with E-commerce
The Razorpay AI payment automation system can integrate with various digital platforms used by online businesses.
The platform connects with services such as,
- Shopify for e-commerce store management
- Shiprocket for logistics and shipping data
- WhatsApp for customer communication
Question
Q. Razorpay’s Agent Studio AI platform is built using which technology?
A. Google Gemini AI
B. OpenAI GPT
C. Anthropic Claude AI
D. IBM Watson
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