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Secretary, DARPG V. Srinivas launched the third edition of NeSDA portal

Secretary of Department of Administrative Reforms and Public Grievances (DARPG) V. Srinivas launched the 3rd edition of the National e-Governance Service Delivery Assessment (NeSDA) Portal to show the performance of States, UT’s and selected Central Ministries in delivering e-Governance services to citizens.


  • NeSDA is a web based portal that enables the online submission and analysis of data of various states, UT’s and selected Central Ministries involves in providing –Governance facilities to citizens.
  • The portal provides access to reports, dashboard and visualisation of the data collected.
  • NeSDA Portal has been launched by the Department of Administrative Reforms and Public Grievances (DARPG).
  • DARPG conducts the study of NeSDA Portal after every two years.
  • NeSDA Portal’s 1st edition launched in 2019.
  • The study helps the government to identify the gaps and challenges in delivering e-Governance services.

NeSDA 2019 and NeSDA 2021:

  • Two editions of NeSDA launched in the year 2019 and 2021 have revealed a remarkable increase in e-Governance services across the country.
  • The summary of the improvement in the e-Governance services landscaped presented by DARPG:
  1. Increase in e-service delivery.
  2. Rise in use of integrated and centralised portal for delivery of e-services.
  3. Improvement across assessment parameters scores.
  • In NeSDA 2021, 1400 services were assessed across all the states, UT’s as compared to 872 in 2019 which brings an increase of more than 60%.
  • According to the survey conducted of nation-wide citizens, 74% of respondents are satisfied with the e-services.
  • The e-services of finance, local government and utility sector were the most widely used by citizens.

NeSDA 2023:

  • This year, DARPG launched the 3rd edition of NeSDA Portale. National e-Governance Service Delivery Assessment Portal (NeSDA) 2023.
  • The NeSDA 2023 is a comprehensive tool to measure progress of government in delivering e-services to citizens.

Dimensions of NeSDA 2023:

NeSDA 2023 has three main dimensions:

  1. Portal Coverage:
  • This dimension involves the evaluation of official portal of the states, UT and central ministries that are providing e-Governance services.
  • It is for the first time that NeSDA 2023 will include the assessment of the city portals as they are becoming more important for urban residents who need local public services.
  1. Focus Sectors and Mandatory Service Coverage:
  • This dimension covers the online services provided in nine sectors namely finance, labour employment, education, local governance utility service, social welfare, tourism, transport and public grievances.
  • NeSDA 2023 will add two new sectore. tourism and public grievances.
  • The framework will assess 59 mandatory services for states and UTs and 37 for central ministries.
  1. Assessment Parameters:
  • NeSDA framework will include three new parameters to reflect the latest trend in digital government that are: Open Government Data, E-Participation and Leveraging Emerging Technologies.
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