UIDAI Imposes Rs.50,000 Penalty for Overcharging Aadhaar Services, Suspends Operator: Govt.

In a significant move to ensure fair and affordable access to Aadhar Services, the Unique Identification Authority of India (UIDAI) has implemented strict measures against operators found guilty of overcharging and also imposed penalty of Rs.50,000 against them. The move aims to ensure fair and accessible services for all citizens, Minister of State for Electronics and IT, Rajeev Chandrasekhar, revealed the details of these measures in a written reply to the Lok Sabha.

Regulatory Framework for Aadhar Services

The uidai, responsible for the implementation of the Aadhaar program, has established a comprehensive regulatory framework to govern the provision of Aadhaar services. This framework encompasses the enrollment and update processes, aiming to maintain transparency and prevent the exploitation of citizens through unauthorized charges.

Prohibition of Overcharging

Minister of State of Electronics and IT, Rajeev Chandrasekhar, emphasized that all Aadhaar operators are obliged not to overcharge for any services, including the crucial processes of updating biometric and demographic details. This prohibition aims to ensure that Aadhaar services remain accessible and affordable for every citizen.

Penalties for Violations

To enforce compliance, the uidai has implemented a robust penalty system for those found overcharging for Aadhaar services. Upon receiving reports of overcharging, the authority conducts thorough investigations. If the violation is established, a significant financial penalty of Rs.50,000 is imposed on the enrolment register responsible. Additionally, the operator involved faces suspension as a consequence of their actions.

Grievance Redressal Mechanism

To empower citizens and address concerns promptly, the UIDAI has established an effective grievance redressal mechanism. Individuals facing issues related to Aadhar services, including overcharging complaints, can lodge their grievances through email or by calling the toll-free number 1947. This initiative ensures that citizens have a direct channel to report any malpractice and seek resolution.

Rigorous Selection Criteria for Enrolment Agencies

Minister Chandrasekhar highlighted that enrolment agencies, responsible for the enrolment and update processes, are selected based on rigorous criteria. The selection process includes examinations and testing to ensure that only UIDAI-certified operators, utilizing secure processes and UIDAI’s software, are entrusted with the critical task of handling Aadhaar-related procedures.