AU Small Finance Bank, the largest small finance bank in India, has taken a remarkable step forward in customer service with the launch of their innovative 24×7 video banking platform. This pioneering service enables customers to engage in face-to-face video interactions with expert bankers, akin to video calls. This move redefines convenience, as it provides round-the-clock support, even during weekends and holidays.
Breaking Ground in Customer-Centric Services
AU Small Finance Bank has etched its name in history as the first financial services provider in India to present a 24×7 live video banking solution. Through this cutting-edge platform, customers gain unparalleled access to live video interactions with dedicated bankers at any hour, on any day. This leap in technology empowers not only tech-savvy millennials but also newcomers to banking, busy professionals, and senior citizens, delivering a personalized and hassle-free banking experience.
Enriching Accessibility through Innovation
AU’s 24×7 Video Banking transcends the limitations of physical infrastructure, bridging gaps in service provision. The platform is particularly beneficial to regions with limited resources, extending vital banking services to previously underserved areas. This visionary move underscores AU Small Finance Bank’s commitment to inclusivity, ensuring that even those residing in remote rural areas can access banking services as long as they possess an internet connection.
A Multitude of Features at Your Fingertips
The revamped video banking service builds upon AU Bank’s existing platform, now encompassing continuous coverage round the clock. Customers are poised to enjoy a spectrum of real-time services, ranging from routine tasks like updating demographic details to conducting complex financial transactions. Furthermore, the platform facilitates the swift opening of new accounts, provides insights into financial services such as credit cards and loans, and offers efficient troubleshooting for a diverse array of banking issues.
Security Reinvented: Safeguarding Every Transaction
AU Small Finance Bank places paramount importance on security. The video banking platform is fortified with state-of-the-art security measures, including encryption, facial recognition, one-time passwords (OTP), and video validation. These measures work in harmony to ensure the sanctity of every transaction. All sensitive customer information exchanged during video calls remains encrypted and well-protected, alleviating concerns related to data breaches and fraudulent activities.
Pioneering a New Era in Banking Convenience
The introduction of AU Small Finance Bank’s 24×7 video banking marks a significant milestone in the banking sector, ushering in an era of unparalleled convenience and customer-centricity. By embracing the power of technology and innovation, AU Bank sets a formidable precedent for others in the industry to follow. This revolutionary step not only caters to the modern lifestyle of bustling professionals and tech enthusiasts but also empowers the underserved segments of the population, granting them access to vital financial services like never before.