Industrial Credit and Investment Corporation of India(ICICI) bank starts a new feature of voice banking services on Amazon Alexa and Google Assistant for their customers. The service will enable customers to #BankWithTheirVoice and get answers to banking queries, check account balance & transactions, credit card due date and more.
The company’s new voice banking service uses an omnichannel bot called iPal to allow users to interact with virtual assistants on Alexa or Google Assistant-powered devices. Bank customers not only ask their banking queries but also apply for a new product, locate their nearest branch or ATM, check for their account balance and new offers, recharge various services and transfer funds etc.
Important takeaways for all competitive exams:
- Managing Director & CEO of ICICI Bank: Sandeep Bakhshi.
- ICICI Bank Headquarters: Mumbai, Maharashtra.