ICICI Bank launches voice banking services for its customers

Industrial Credit and Investment Corporation of India(ICICI) bank starts a new feature of voice banking services on Amazon Alexa and Google Assistant for their customers. The service will enable customers to #BankWithTheirVoice and get answers to banking queries, check account balance & transactions, credit card due date and more.

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The company’s new voice banking service uses an omnichannel bot called iPal to allow users to interact with virtual assistants on Alexa or Google Assistant-powered devices. Bank customers not only ask their banking queries but also apply for a new product, locate their nearest branch or ATM, check for their account balance and new offers, recharge various services and transfer funds etc.

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  • Managing Director & CEO of ICICI Bank: Sandeep Bakhshi.
  • ICICI Bank Headquarters: Mumbai, Maharashtra.

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