RBI formed a six-member group to examine customer service standards

The RBI established a six-member committee to assess and review customer services in regulated firms with the goal of safeguarding customers' interests.

The Reserve Bank of India (RBI) established a six-member committee to assess and review customer services in regulated firms with the goal of safeguarding customers’ interests. The committee will also examine the adequacy of customer service standards and provide recommendations to improve customer service, according to a statement from the banking regulator. The six-member committee will also assess the effectiveness of customer service regulations and make recommendations for improvements.

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Former RBI deputy governor BP Kanungo will lead the committee, which will deliver its report three months after its first meeting.
The RBI wants to improve customers’ banking experiences and ensure that complaints are rapidly addressed by both regulated firms and the central bank.
The committee would assess the customer service landscape’s developing and evolving demands, particularly in the context of evolving digital and electronic financial products and distribution, and recommend appropriate regulatory measures.
It will also identify the best practises in customer service and grievance redressal, both globally and domestically.
The group is also anticipated to recommend ways to use technology to improve customer service efficiency, upgrade internal grievance resolution mechanisms, and boost the central bank’s overall consumer protection framework.
The Reserve Bank of India has taken stern action against banks for service deficiencies, particularly in digital banking. It has also ordered that these services be reviewed and audited.

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