SBI Chairman inaugurate Next-Gen Contact Center For Personalized Customer Experience

SBI Chairman inaugurated Next-Gen Contact Center: State Bank of India (SBI) chairman Dinesh Kumar Khara announced their Next-Gen Contact Centre service.

SBI Chairman inaugurated Next-Gen Contact Center: State Bank of India (SBI) chairman Dinesh Kumar Khara inaugurated their Next-Gen Contact Centre service in order to provide a better and more individualised client experience. With 30+ financial options available 24 hours a day, 7 days a week from the convenience of home, and offered in 12 languages, the redesigned Contact Center will establish a new industry norm.

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SBI Chairman inaugurated Next-Gen Contact Center: Key Points

The bank has developed simple-to-remember 4-digit toll-free numbers (1800-1234 or 1800-2100) to further streamline the procedure.
State Bank of India (SBI) stated that their contact centre, which is available in 12 different languages, receives 1.5 crore calls each month.
It has 3500 agents working for it, giving bank clients great experiences once more. The contact centre also assists with first collections.
To help all customer service personnel properly handle most banking inquiries on the phone, the bank has updated, streamlined scripts and soft skill training capabilities.
The bank intends to investigate integrating cutting-edge AI/ML-based technology in the future, such as conversational IVR and speech bots.
High scores for call quality and customer satisfaction indicate that the bank has gotten overwhelmingly positive feedback from its clients.