Ayushman Sarathi WhatsApp Chatbot Launched: A New Digital Gateway to PM-JAY Servicesa

Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) has become easier after the launch of the Ayushman Sarathi. It is an official WhatsApp chatbot that is developed by the National Health Authority (NHA). It was launched by the Respectable Union Health Minister Jagat Prakash Nadda and this chatbot offers the beneficiaries secure, real-time access to essential PM-JAY services via WhatsApp.

What Is Ayushman Sarathi?

Ayushman Sarathi is the official WhatsApp chatbot of the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY). It is developed by the National Health Authority under the Ministry of Health and Family Welfare, the chatbot enables the citizens to access key healthcare services directly via WhatsApp by using the secure API-based integration with PM-JAY systems.

This platform operates 24×7 and it allowing beneficiaries to complete various tasks anytime and from anywhere using their smartphones.

Key Services Available on Ayushman Sarathi

The chatbot offers a comprehensive range of beneficiary-focused services, making PM-JAY more convenient and digitally accessible.

Users can,

• Check the eligibility under PM-JAY
• Apply for an Ayushman Card
• Download or view their Ayushman Card
• Complete or re-do eKYC
• Link Aadhaar with the PM-JAY account
• Lock or unlock the PM-JAY card
• Apply for the Ayushman Vaya Vandana Card for senior citizens aged 70 years and above
• Check wallet balance
• View treatment history
• Search nearby impanelled hospitals
• Register, track, or withdraw grievances.
• Request a callback from support services.
• Submit discharge feedback after hospitalization.

These services are set to be delivered instantly through the secure digital integration, reducing paperwork and improving user convenience.

How Ayushman Sarathi Improves Healthcare Access

One of the major advantages of Ayushman Sarathi is that it eliminates the need for the beneficiaries to visit Common Service Centres, government offices or call customer support for routine services.

The chatbot provides the,

• Instant access to the PM-JAY services
• Real-time information through secure APIs
• Faster grievance registration and tracking
• Simple document management
• Better citizen engagement through the WhatsApp

As the WhatsApp is one of India’s most widely used messaging platforms, the chatbot makes the government healthcare services easily accessible even for the first-time digital users.

Strengthening Digital Governance in Healthcare

Ayushman Sarathi is also part of the government’s broader vision to strengthen its digital public health infrastructure. Besides delivering healthcare services, this chatbot also supports governance by collecting beneficiary feedback after the complete hospital discharge and enabling efficient grievance management.

The platform also helps the National Health Authority monitor service quality, identify issues more quickly, and it continuously improve the implementation of PM-JAY.

How to Access Ayushman Sarathi

Citizens can start using the Ayushman Sarathi in just two simple ways,

• Send “Hi” on WhatsApp to +91 72908 23838
• Scan the official QR code released by the National Health Authority.

The chatbot is available 24 hours a day, seven days a week and it offers secure and authenticated access to PM-JAY services through the official digital channels.