The Bangalore International Airport Limited’s (BIAL) or Kempegowda International Airport Bengaluru has bagged global recognition from the Airports Council International World’s ‘Voice of the Customer’ award. The ‘Voice of the Customer’ recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the Covid-19 pandemic in 2020.
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BLR Airport has made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality (ASQ) programme and this helped better understand the customers and demonstrate BIAL’s commitment towards delivering a superior customer experience under trying circumstances. Under the #WeAreHereForYou umbrella of BIAL, various campaigns were launched to spread the message and rebuild passenger confidence in air travel following the outbreak of Covid-19 in 2020.
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