e-Jagriti Wins Silver Award at National Awards for e-Governance 2026

India’s consumer grievance redressal system has achieved the milestone with the e-Jagriti platform received the Silver Award at the National Awards for e-Governance (NAeG) 2026. It is developed by the Department of Consumer Affairs and this AI-powered platform has transformed the consumer justice delivery by creating the unified, paperless, and technology-driven ecosystem.

e-Jagriti Wins Prestigious National Award

The Department of Consumer Affairs has honored with the Silver Award under the category “Government Process Re-engineering by Use of Technology for Digital Transformation” at the National Awards for e-Governance 2026.

The achievement is significant as this platform has emerged successful after rigorous evaluation process which involves the 341 nominations from Central Ministries, Department and State Governments.

The award recognizes the e-Jagriti’s contribution to modernizing the consumer dispute resolution via the digital innovation and citizen-centric service delivery.

What is e-Jagriti?

e-Jagriti is an AI-enabled unified digital platform that was launched on 1st January 2025 to streamline the consumer grievance redressal across India.

This platform integrates the four major legacy systems into the single ecosystem,

• Integrated Platforms
• OCMS (Online Case Monitoring System)
• e-Daakhil
• NCDRC CMS
• CONFONET

By bringing these systems together, the e-Jagriti has created the seamless, paperless and transparent mechanism for filing and resolving the consumer disputes.

Major Achievements Since Launch

This platform has recorded the impressive results within a short period time.

Key Performance

Significant Improvement in The Consumer Case Disposal

Consumer commissions across the country has recorded the substantial improvements during FY 2025-26.

Performance During FY 2025-26

• Cases Filed: 1,65,456
• Cases Disposed: 1,52,707
• Disposal Rate: 92.30%

This represents the notable improvement over the FY 2024-25, when the disposal rate was stood at around 89.47%.

AI-Powered Features Improving User Experience

This platform incorporates the advanced digital technologies make the grievance redressal faster and more user-friendly.

Key Features

• Online complaint filing
• Digital document exchange
• OTP-based onboarding
• Multilingual support
• AI and Machine Learning services
• AI chatbot assistance
• Voice-to-text functionality
• Online payment integration
• SMS and email notifications
• Accessibility support for persons with disabilities
• Real-time case tracking

These features ensures the greater convenience and accessibility for the consumers.

Empowering NRIs Via Digital Access

Also the significant achievement of e-Jagriti has been extending consumer justice services to the Non-Resident Indians (NRIs).

Consumers who are residing abroad can now file the complaints and participate in the hearings without returning to India.

Top Countries by NRI Complaints

• USA: 234
• UK: 82
• UAE: 77
• Canada: 58
• Germany: 39
• Australia: 34
• Others: 227

States Recording Exceptional Performance

Several consumer commissions had recorded the disposal rates exceeding the 100% during FY 2025-26 which indicates that they disposed of more cases than they received.

Top Performers

• National Consumer Disputes Redressal Commission (NCDRC)
• Uttarakhand
• Chhattisgarh
• Chandigarh
• Madhya Pradesh
• Punjab
• Meghalaya
• Rajasthan
• Karnataka
• Arunachal Pradesh

These achievements reflect the successful implementation of digital processes and improved case management systems.